SHIPPING & RETURN POLICY

SHIPPING POLICY/RISK OF LOSS

At Tache Coffee, we make every effort to prepare, pack and ship all orders (for in-stock items) within 1-3 business days of orders being placed through www.tacheecoffee.com. Orders placed after 2 PM EST on Thursdays will not ship until the following Monday when roasting resumes for the week. Due to roasting schedules, we are unable to hold orders to be delivered at a later date. Our business hours of operation are 8 AM – 4:30 PM (EST) Monday – Friday, excluding national holidays.

For orders shipped using Standard Shipping*, please allow 5-7 business days for Standard Delivery once your order has shipped from our facility and been processed by the carrier. Orders may arrive sooner than the Standard Delivery date range (indicated above) and tracking information will be sent via email after packaging and processing at our facility is complete. Please allow up to 48 hours for your tracking link to become active. Shipping speeds are based on carrier transit times and do not include processing and handling times.

Title to products purchased on www.tachecoffee.com, as well as the risk of loss for such products, passes from the supplier (Tache Coffee LLC.) onto the buyer once goods leave our facility with the carrier for shipment. Tache Coffee is not liable for shipping delays or problems incurred during transit after a product has been shipped from our facility.

If you experience any issues with shipping or your shipment or have any additional questions or concerns, please contact us at [email protected]

*Standard Shipping is used on all orders that qualify for free shipping and on all orders under $30 that opt for our standard $5.00 flat rate shipping. The carrier for Standard Shipping is selected at Tache Coffee’s discretion.

Free shipping is included on all individual shipments with order totals of $30 and greater after discounts, coupons and promotions have been applied. A flat rate shipping fee ($5.00) is included on all shipments where the order total is under $30 and when a buyer does not opt to select any alternate expedited shipping options.

RETURN POLICY

COFFEE RETURN POLICY:

If you are unsatisfied with your coffee or tea purchase from www.tachecoffee.com for any reason, please contact us at [email protected] within 14 days of receiving your delivery. In your initial inquiry, please include your name, order ID, the items you would like to return or replace and the reason for the return or replacement.

Please allow 1-3 business days for us to review your return inquiry. If you qualify for a return or replacement, we will provide you with instructions on how to return your unused item(s) in order to receive a refund or replacement.

To receive a full refund, all unused product(s) must be returned, unopened and in the original packaging, at the customer’s expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.

Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.

DAMAGED, DEFECTIVE OR INCORRECT ORDER RETURN POLICY:

If your item(s) was/were damaged in transit, defective or you received incorrect item(s) with your shipment, please contact us at [email protected] within 14 days of delivery to receive a replacement or a refund. Please include your name, order ID, the items that were damaged, defective or incorrect (including what items you received and the items you were supposed to receive), and a brief explanation of the return request.

Please allow 1-3 business days for us to review your return inquiry. A representative will provide you with instructions on how to return your damaged, defective or incorrect item(s) in order to receive a refund or replacement.

Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.

Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase.  All refunds will be issued to the original form of payment used at the time of purchase.

MERCHANDISE RETURN POLICY:

If you are unsatisfied with your merchandise (non-coffee) purchase from www.tachecoffee.com for any reason, please contact us at [email protected] within 30 days of delivery.

We are happy to offer refunds or exchanges on merchandise (non-coffee or tea) items that are returned to us, in unused condition, in the original packaging, within 30 days of delivery. Non-defective products are subject to a 10% restocking fee.

In your initial inquiry, please include your name, order ID, the items you would like to return and the reason for the return. Please allow 1-3 business days for us to review your return inquiry.

If you qualify for a return, a representative will reply with instructions on how to return the item. To receive a refund or an exchange, the product(s) must be returned at the customer’s expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.

Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.

CONTACT US

If you have any questions regarding shipping or returns, contact us using the information below.

Email: [email protected]
Phone: (555) 123-4567
Hours: Monday – Friday 8:00am – 4:30pm CST

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